The boss's job is to get people to do better work. As boss, your job is measured not by your production, but by the improved output of those you supervise. No matter what you're the boss of, a work group, a department or a company, that's what counts.
How do you do this?
One way not to do it is to act like a police officer enforcing the law. It takes more than warnings, lectures or write-ups to turn poor workers into good ones. Endless haranguing will do no good. The best thing you can do is to work constantly to instill good attitudes in your employees.
How do good workers think and feel? The best ones have two things in common: They think their work and the way they do it is important, and they think of themselves as individuals who are making a real contribution. They don't regard themselves as tools being used by someone else. These attitudes sound simple yet are absolutely fundamental. If you're any good as a boss, you'll encourage them day after day. It's hard for people to get enthusiastic about a job if they don't know how important it is or why it's crucial. They have to know how they fit into the overall picture. So tell them, and keep telling them. Don't leave it to chance. Take nothing for granted.
Experienced, capable bosses resist emotional impulses and temperamental decisions. When they feel their temper rising, they break off what they are doing and get composed. They think about how foolish they have been acting and resolve not to be a victim of their own emotions. When they resume discussing the situation, they do so with their personal feelings and prejudices disciplined.
Smart bosses don't treat people vindictively. They don't give people the treatment they might obviously deserve. Instead, they keep their feelings and emotions out of it. Thinking coolly and logically, they treat people in the manner that they believe will be most effective.
It's easy to become angry with people; errors, mistakes and even incompetence wear on your nerves. They are hard to take. But the fact remains that the best way to get people to do better work is not to blow your stack. Being temperamental and losing your temper are not constructive.
The best results come from having faith in people despite their faults, putting each day's failures behind you, and starting the next day with a positive, optimistic approach.
A positive approach starts with faith, even blind faith that people can learn to do better work. Managers and supervisors who get people to do better work start by believing the people are capable of it. They keep appreciating people's good points, few as they may sometimes seem, and avoid emphasizing the bad. They keep stressing the reasons and rewards for doing good work, not the penalties for poor work.
Have you ever worked for someone who never lost his or her temper, who always had a cheerful, positive approach? It's a pleasure. So, if you are a boss or would like to become a boss, remember the following: -

• If you want to be respected, be respectable.
  
• If you want to be liked, be likable.
• If you want to be loved, be lovable.
• If you want to be employed, be employable, no matter what your age!